iTunes Error 0xE8000015 in iPhone 6/7/8/X or iPad (Solved)

errorFix iTunes Error 0xE8000015 in iPhone – Sometimes, an error of ‘iTunes cannot be connected to the iPhone due to error 0xE8000015’ is notified on the iPhone. Generally, an error of ‘0xE’ is caused in the iPhone device as it is unable to be recognized by the connected computer system. To fix iTunes Error 0xE8000015 some of the effective steps will be discussed that should be followed to get the desired result from it.  

iTunes Error 0xE8000015

To fix the iTunes Error 0xE8000015 in the device, there are two kinds of categories for the solution that are divided into simple and complex ones. One should try the easy fixation first and then if it doesn’t work should switch to the complex ones. It is highly recommended for the users to start with the easy solutions of the device. 

How to Fix iTunes Error 0xE8000015 In iPhone 6/7/8/X or iPad

  • The iTunes version should be updated to its new version.

check itunes update 

  • The iPhone should be updated to its latest iOS to solve the iPhone error 0xe8000015
  • The new version of mac operating system should be installed or updated on the computer system. 
  • Ensure that the iPhone is connected correctly and is powered on. 
  • Click the ‘Trust this computer system’ notification to unlock the iPhone device.
  • All the external peripheral devices should be disconnected from the system just except the iPhone device. 
  • Try to use another USB port in the system or try other Apple USB cable wire to connect the devices in the system and check whether it is working properly or not. 
  • The internet network connection should be checked properly in the system to solve the issue of iTunes Error 0xE8000015 in the system. 
  • The memory space should be checked on the iPhone device to solve the issue in the system. 
  • Reboot the iPhone and computer system. 

Few complex solution of issue ‘iTunes could not connect to this iPhone 0xe8000015’ in the system:  

Top Fixes for iTunes Error 0xE8000015 (Alternate ways)

Fix 1: On the iPhone device, disable all the restrictions in it 

Sometimes, the iPhone settings are not accessible to the iTunes by activating the Restrictions option in the device which can lead to iTunes error code 0xe8000015 in the corresponding system.

Fix iTunes Error 0xE8000015 in iPhone

To disable the Restrictions option follow the following steps: 

Step 1: Select the settings option. 

Step 2: Go for Restrictions option in the menu and check whether the option is enabled or disabled if the option is enabled then disable the ‘Restriction’ option on the iPhone. 

Fix 2: The Lockdown folder should be reset  

Try to detect the Lockdown folder in the computer system to create or re-create the iTunes directory that helps to solve the iTunes Error 0xE8000015 on the system. 

For Computer System (Windows): 

Step 1: Open the Run box on the system by clicking the Windows+R key on the keyboard. 

Step 2: Type %ProgramData% and select the OK button beside it. 

Step 3: Search for the folder Apple and then double click on it. 

Step 4: Then, delete the Lockdown folder present in the computer system. 

For the Mac system: 

Step 1: On the Mac, the machine selects the Finder option and then go to the folder option in the system. 

Step 2: Type /var/db/lockdown on the dialogue box and then click the return option on the screen. 

Step 3: All the files should be selected in the Lockdown folder to finally remove it from the computer system. 

Fix 3: In the USB Device Tree on the Mac system, check the iPhone device 

This is a solution for the Mac system users those are interfacing the ‘iTunes Error 0xE8000015’ on the system during the connection of the iPhone device on the Mac system. 

Error 0xE8000015

Step 1: Click the Options button and then go for the Apple option on the system. After that select the System Information option on the screen. 

Step 2: In the Hardware, select the USB option from it. 

Step 3: When the iPhone device is under the option USB Device Tree option then remove the security software from the Mac system. It will help to solve the iTunes Error 0xE8000015.

For further help, you may contact Apple support for further help

Fix 4: The Apple Mobile Device USB Driver should be reinstalled on the Computer system:

You can again install the Apple Mobile Device USB, it becomes easy for Apple to recognize iTunes in the device. The steps are different, as it depends on the store from where the application iTunes is downloaded. The store may differ between Microsoft and Apple.


To get the iTunes downloaded from Microsoft Store, the following steps should be followed: 

Step 1: All the peripherals should be disconnected from the computer system including the iPhone device. 

Step 2: Close the iTunes application on the system and reconnect the iPhone again with the pc. 

Step 3: Go to the Start button option in the Windows icons on the screen. Then choose the Device Manager option from the list. 

Step 4: Look for the Portable Device option and then click on it. 

Step 5: Find the iPhone device connection option and then check with your iPhone series. Click on the name of your iPhone with the appropriate version and then select the option of Update Driver from the list. 

Step 6: Select the option ‘Search automatically for updated driver software’ in the computer system. 

Step 7: When the driver gets updated move to the Settings and then select the ‘Update & Security’. Select the Windows Update option and update all the applications on the system to be ensured that no another updates are available on the system. 

Step 8: Now try to run iTunes on the system and check whether iTunes Error 0xE8000015 is still arising or not. 

Now to download the iTunes from Apple follow the following steps to get the results: 

Step 1: Remove connections of all the peripherals from the system including the iPhone device from the computer. 

Step 2: Close the iTunes application on the system and reconnect the iPhone again with the pc. 

Step 3: Open the Run box on the system by clicking the Windows+R key on the keyboard. 

Step 4: Type %ProgramFiles%\Common Files\Apple\Mobile Device Support\Drivers

 and click on the OK button beside it. 

Step 5: Click on usbaapl64.inf or other file like usbaapl.inf file and select the install option from the list. Make sure that the extension of the file must end with .inf.

Step 6: Now just Disconnect the iPhone device from the computer and reboot your system. 

Step 7: After the restart, reconnect the iPhone device to your computer and now just run iTunes on the iPhone

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